Shipping policy

Thank you for shopping with Gilchrist Luxe Hair Collection. We are committed to providing you with a seamless and efficient shopping experience.

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after your order is placed. Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information.

Please note that during high-volume periods, product launches, or promotional sales, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Time

Shipping times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided once your order has been shipped.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Gilchrist Luxe Hair Collection is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided at checkout. Please ensure your address details are accurate before submitting your order.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, we are not responsible for carrier delays. However, if you experience any issues, please contact us and we will assist you in resolving the matter.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We are happy to assist you.